System information such as the operating system version, processor, and installed memory, and issue information such as the issue ID and certainty level.An XML summary file, or issue report, that contains error IDs, and for installation problems, snippets of information about the error messages.When you click Package for Support, the tool compresses and upload the following information in a ZIP file:.The Adobe Support Advisor uploads files to Adobe when you click Package for Support, or when you exit the ASA tool. Issue report packages provide statistics about problems that have occurred, allowing the Adobe support team to address issues in future product enhancements, as well as provide updated troubleshooting information in technical documents. When you use the Adobe Support Advisor to report an issue, it can package and send relevant information to Adobe to help the Adobe support team identify and respond to current customer problems.
